Rules and Policies

• No cameras or cell phone usage is allowed;
• You need to remove your lock daily; we remove locks left on overnight with contents taken to the lost and found (at the customer service desk).

• Water is allowed - only in a closed container and no glass containers please;
• No cameras or cell phone usage is allowed;
• Please report any accident, injury, or equipment breakdown to staff.

• Staff are here to help answer your questions and to keep everyone safe; they are not to provide personal training advice;
• Water is allowed - only in a closed container and no glass containers please;
• No cameras or cell phone usage is allowed; respect those around you by taking calls outside the studio;
• Please use disinfectant provided to wipe down the equipment after use;
• Do not remove weights from the designated areas;
• Return all equipment to the proper location after each use;
• Please use the safety features on all equipment;
• Proper fitness attire must be worn including athletic shoes – no bare feet, sandals, or other footwear;
• Respect others by sharing equipment between sets;
• This space is for adults over 16 years;
• If you are 13-15 years, you must have an adult with you (or complete the orientation sessions).

The track is a shared space. Please follow the track rules.

• Please wear only clean athletic footwear on the track;
• Water is allowed - only in a closed container and no glass containers please;
• Please do not use walking sticks or poles with sharp ends;
• Strollers, walkers, assistive devices are allowed on the track, provided the wheels are clean;
• Track users under 10 years must have an adult with them for proper supervision;
• There is no viewing or standing around the track;
• Food is not permitted on the track;
• Balls are other equipment are not permitted on the track;
• Please do not spit or litter;
• Please do not use free weights or equipment on the track;
• Please run or walk in the direction indicated for that day;
• Teams may use the track but must have a team representative with them at all times (except during tournaments - teams and coaches are not permitted on the track;
• Please allow faster walkers or runners to pass in the outer lanes;
• Stretching is permitted in the corner areas of the track;
• Noise levels from the FDC Arena will vary and music will be played. Report excessive noise to the customer service desk or facility staff; 
• When slowing to a stop or changing lanes, please shoulder check and verbalize your intention before stepping off the track or passing.

After receiving the results from the recent Pickleball User Survey, we are making changes to our recreation pickleball program in hopes to assist some of the challenges our clients have been experiencing. Please visit or call Customer Service with any questions you may have after reviewing this information.

Each pickleball player will need to select a play level: Beginner, Intermediate, or Advanced

Beginning March 11, 2024 you will need to call (613-966-4632) or visit our Customer Service Desk to register for your correct level membership pass. Only one pass per client will be permitted. Passes are provided at a zero cost.

Pickleball registration will now be taking place monthly.

• Session Dates: September 16-30 & Registration August 27 for City Residents/Taxpayers/30 for Non-City Residents/Taxpayers
• Session Dates: October 1-31 & Registration September 17 for City Residents/Taxpayers/20 for Non-City Residents/Taxpayers
• Session Dates: November 1-30 & Registration October 15 for City Residents/Taxpayers/18 for Non-City Residents/Taxpayers
• Session Dates: December 1-20 & Registration November 19 for City Residents/Taxpayers/22 for Non-City Residents/Taxpayers

• For information, visit: Pickleball Registration

Frequently Asked Questions

1) How do I know what level I am at if I usually play a split level (i.e. Beg/Int or Int/Adv)?

Use this week to ask the staff where you would best fit. Or use your best judgement – how long have you played, are you here for beginner fun, or more challenging level of play, or have you been playing for some time and can keep up with a faster paced, higher level of play?

2) How can I change levels if the level I choose is no longer appropriate?

Your level will remain constant until there is a break between sessions – next break is at the end of June. If you absolutely have selected the incorrect level, please speak to a Program Supervisor about next steps.

3) What is the reasoning behind monthly registration?

As a result of the Pickleball User Survey, many selected weekly or monthly options. Monthly was the middle ground. It will allow more access if people cannot get in as they only have to wait one month to try again rather than wait 3 months.

4) Will future registrations still be separated for City Taxpayers/Residents or will it become monthly for everyone?

Registrations will remain as City Taxpayers/Residents first and then open to all 3 days later. Registration for your pickleball sessions can still be done online, in-person, or over the phone.

5) Why are the fees increasing 100%?

The fees review study that is underway determined that some programs had a higher 'community' benefit versus sports that have an 'individual' benefit and should be subsidized by the Taxpayers less and paid for by the users. Others will also be paying $6.00 per play too (basketball, volleyball, badminton, shinny hockey, etc.).

6) What if the new schedule doesn’t work for me after I’ve already selected my level?

We are doing the schedule month by month to review and adjust as needed. Unfortunately, you will have to select your level and play within it. We understand this potentially may reduce the number of times you can play per week.

7) Why are there no longer split levels?

We received a very high number of responses from the Pickleball User Survey that indicated they prefer to play with the same levels. Splitting the levels also deters people from playing in multiple sessions per day which will open some additional spaces for those who could not get a space to play – ultimately making it more fair.

• Skating rules

• Swimming rules