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Starting Thursday, December 30, 2021, the Recreation, Culture & Community Services Department will begin the transition from our current recreation software system to our new recreation software system (PerfectMind) by putting clients into the new system.

All new and existing clients require an account in the new system.

What Does This Mean For You?

You will need to set up your account in order to register for programs, including recreational swims and the FDC Indoor Track.
Accounts can be created by:

1. Phone at 613-966-4632
2. Online

**For clients with existing credits on your account - please do not create a new account. You will receive an email from communication@perfectmind.com to activate your account and change your password. Credits will be put on your account prior to December 31, 2021.

** For clients with passes on your account - please create an account online or by phone. We will do our best to convert your passes to a credit note within one week of you notifying us that your account has been set up.

Facility rentals will not move over to the new system until April 1, 2022.

What you can look forward to with the new system

  • You can print out your receipts and registration confirmations, make payments and also access a schedule of your family activities.
  • You can create all the members of your family on your account and register everyone either on the phone or online.
  • Clients participating in the Fee Assistance Program will be able to register for programs online.
  • We are moving away from multipacks as of January 1, 2022. This will enable online registration of our recreational swims and other activities. Our prices have been adjusted.
  • Gift cards and credit notes can be used for online purchases.
  • You can log in to your account using your Facebook login.
  • You will be able to choose the number of classes you'd like to attend in the session.
  • Our online registration system is easy, accessible 24/7 and there are no additional user fees (what you pay at the front counter is what you pay online).
  • Enhanced capability to link and embed booking information directly on our website.

Thank you for your patience during this transition. Our phone lines will be extremely busy.

Visit the Easy Ways To Register page for information on how to set up an account.