City of Belleville, 265 Cannifton Road, Belleville ON K8N 4V8 Tel: 613-966-4632 TTY: 613-771-9781 Fax: 613-967-3207 rccsgeneral@belleville.ca

Frequently Asked Questions – Coronavirus (COVID-19) – Program, Rental and Service Cancellations

Below is a series of frequently asked questions related to program, rental and service cancellations at the Quinte Sports and Wellness Centre due to the Coronavirus (COVID-19). These FAQ’s will be updated on a regular basis.

Updated: May 15, 2020

What is the latest information from the City of Belleville?

Please stay updated with the latest information from the City of Belleville’s COVID-19 Response.

Where can I go to get more information on COVID-19?

For more information on the Coronvirus (COVID-19), visit Hastings, Prince Edward Public Health.

Is the Quinte Sports and Wellness Centre open to the public?

As of Tuesday, March 17, 2020, the Quine Sports and Wellness Centre and other facilities within the City of Belleville are closed. For more information, see the news release from the City of Belleville, City Announces Further Precautionary Actions to be Taken Regarding COVID-19. On Monday, March 30th, the City announced that facilities would remain closed until further notice.

You will receive a credit for the program we are cancelling. If you’d like to receive a refund instead, please make this request and staff will process your refund for you.

How will I know when services are back on and the facility is open?

Stay tuned to our website and social media for updates along with the City of Belleville media releases. An email will also go out to all our clients advising of the date services will resume.

Can I still use the boat launches at South George Street and Herchimer Avenue?

Boat launches are now re-opened at both the South George Street and Herchimer boat launches. Calls are being made to any clients who purchased seasonal boat ramp passes.

Are the marinas at Meyers Pier and Victoria Harbour open yet?

On May 15, the Provincial Government has advised that as part of their COVID-19 stage one easing of restrictions, all marinas in the Province of Ontario can now open to the public. The City is pleased to announce that as of Saturday, May 30, Meyers Pier and Victoria Harbour marinas will open.

Do the cancellations include March Break Camp?

Yes, unfortunately, the March Break Camp has been cancelled. Calls are being made to let all families know.

How long will programs, rentals and services be suspended for?

At this time, we are not able to provide a set date other than we know they will be suspended until further notice, at least until the end of May  2020. We will continue to provide updates.

Is Spring & Summer program registration still on?

At this time, spring and summer registration that was to begin the week of March 23 is postponed. Stay tuned for registration updates on our website and social media.

I had a birthday party planned for the end of March. Is it still on?

Bookings up to the end of the day May 30, 2020 will not go ahead as planned.  Calls are being made to all clients affected and credits are being placed on your account.

How can I get my child’s swimming or skating report card so I know what level they should be in?

Reports cards are not being prepared at this time, however, the Report cards will be available prior to registration. Stay tuned for updates on when they will be available and how they can be obtained.

Is the Bronze Medallion Exam still going ahead as scheduled?

At this time, the exam is postponed and will be rescheduled to a later date. All clients affected have been called.

Are rentals at outdoor recreational facilities cancelled?

On March 31, 2020, the Government of Ontario issued a new emergency order under the Emergency Management and Civil Protection Act to close all outdoor recreational amenities, such as sports fields and playgrounds, effective immediately. These actions are based on the advice of the Chief Medical Officer of Health.  Following this directive, the City of Belleville wishes to inform residents that effective immediately, all outdoor recreational amenities are closed. This new order closes all communal or shared, public or private, outdoor recreational amenities everywhere in Ontario including, but not limited to, playgrounds, sports fields, basketball and tennis courts, off-leash dog parks, beaches, skateboard and BMX parks, picnic areas, outdoor community gardens, park shelters, outdoor exercise equipment, condo parks and gardens, and other outdoor recreational amenities.  All rentals up until the end of May 31, 2020 have been cancelled and calls are being made to all clients affected.