City of Belleville, 265 Cannifton Road, Belleville ON K8N 4V8 Tel: 613-966-4632 TTY: 613-771-9781 Fax: 613-967-3207 rccsgeneral@belleville.ca

Frequently Asked Questions – Coronavirus (COVID-19) – Program, Rental and Service Cancellations

Below is a series of frequently asked questions related to program, rental and service cancellations at the Quinte Sports and Wellness Centre due to the Coronavirus (COVID-19). These FAQ’s will be updated on a regular basis.

Updated: March 20, 2020 at 5:00 p.m.

What is the latest information from the City of Belleville?

Please stay updated with the latest information from the City of Belleville’s COVID-19 Response.

Where can I go to get more information on COVID-19?

For more information on the Coronvirus (COVID-19), visit Hastings, Prince Edward Public Health.

Is the Quinte Sports and Wellness Centre open to the public?

As of Tuesday, March 17, 2020, the Quine Sports and Wellness Centre and other facilities within the City of Belleville are closed. For more information, see the news release from the City of Belleville, City Announces Further Precautionary Actions to be Taken Regarding COVID-19.

You will receive a credit for the program we are cancelling. If you’d like to receive a refund instead, please make this request and staff will process your refund for you.

Do the cancellations include March Break Camp?

Yes, unfortunately the March Break Camp has been cancelled. Calls are being made to let all families know.

How long will programs, rentals and services be suspended for?

At this time, we are not able to provide a set date other than we know they will be suspended until further notice, at least until April 6, 2020. We will continue to provide updates.

Is Spring & Summer program registration still on?

At this time, spring and summer registration that was to begin the week of March 23 is postponed. Stay tuned for registration updates on our website and social media.

I had a birthday party planned for the end of March. Is it still on?

Bookings up to the end of the day April 5, 2020 will not go ahead as planned.  Calls are being made to all clients affected and credits are being placed on your account.

How can I get my child’s swimming or skating report card so I know what level they should be in?

Reports cards are not being prepared at this time, however, the Report cards will be available prior to registration. Stay tuned for updates on when they will be available and how they can be obtained.

Is the Bronze Medallion Exam still going ahead as scheduled?

At this time, the exam is postponed and will be rescheduled to a later date. All clients affected have been called.

Are rentals at outdoor sports facilities cancelled?

Outdoor sports field bookings up until the end of the day on April 5, 2020 have been cancelled. Calls are being made to all clients affected.

How will I know when services are back on and the facility is open?

Stay tuned to our website and social media for updates along with City of Belleville media releases. An email will also go out to all our clients advising of the date services will resume.

Is the harbour boat slip deposit still due on March 20th.

We recognize this is a very challenging time. We are being very flexible on the date we receive the boat slip deposit. Please call us at 613-966-4632 or email us at rccsgeneral@belleville.ca