The Recreation, Culture & Community Services Department is upgrading the recreation software this year making it easier than ever for you to register for the programs and services that meet your individual needs.
Important Information: Beginning August 1st you will be able to access the new online registration system in order to set up your account. We highly recommend that you set up your new account before registration begins on August 20th. All clients will need to set up a new account in the new system.
What you can look forward to:
• User friendly online registration with no user fees (you pay on line what you pay at the counter)
• Smart Phone App (downloaded through Google Play or Apple Store) with easy to use schedules and information that is of interest
• Enhanced communication and notification opportunities
• Access your account, anytime, anywhere with all the history of your programs,
including receipts that you can print as required
• Each client is set up individually and can be joined to a family, organization or group.
• All program times are in 24 hour time clock format, which is the most commonly used time notation in the
world today, and is used by international standard ISO 8601.
Visit qswc.ca for or visit us at the Customer Service Desk at 265 Cannifton Road, Belleville ON for information and
assistance. Your patience during this transition time is appreciated.
If you have any questions on the new system, please contact Tracy Newton, Marketing & Customer Relations Coordinator at 613-966-4632 x 3265
Spring & Summer 2018 Registration Starts March 19th
Spring & Summer 2018 Registration Dates:
Spring & Summer Recreation Programs:
City Taxpayers: March 19, 2018 • Non-City Taxpayers: March 22, 2018
Spring & Summer Aquatic Programs:
City Taxpayers: March 26, 2018 • Non-City Taxpayers: March 29, 2018
Summer Camp Programs:
City Taxpayers: April 9, 2018 • Non-City Taxpayers: April 12, 2018
Many Ways to Register:
BY PHONE (when speaking directly to a Customer Service Representative)
Call the Recreation, Culture & Community Services Department
TEL: (613) 966-4632 TTY: 613-771-9781
Please note: Phone lines will be extremely busy, please be patient.
Call 613-966-4632 or e-mail email@example.com for your Login ID & Pin
Go to www.qswc.ca and click “REC ONLINE” at bottom right of the screen or Log on to our Rec Online site.
Obtain your Login ID and PIN before registration begins as it can take up to 24 hours to obtain one during the busy registration season.
Quinte Sports & Wellness Centre, 265 Cannifton Road
Monday to Friday, 8:30am to 8:30pm or Saturday & Sunday, 8:00 am to 8:00 pm
City Hall, 169 Front Street, Monday to Friday, 8:30 am to 4:30pm
Registrations will begin at 8:30am on the first day of registration. Registrations will be accepted on a first come, first served basis. Receipts for registrations received by telephone will be mailed.
Please register early to avoid program cancellation due to low enrolment. Insufficient registrations may necessitate the cancellation of the program.
To ensure the safety and enjoyment of all participants and to preserve our facilities for their intended use, all participants 10 years and over who are accessing the Family Dental Centre Indoor Track and special program areas, including the Templeman Menninga Aquatic Centre must obtain a FREE Wellness Passport and scan their card at the doors during each visit. (Must be 13+ to use the track without a parent).
Method of Payment
Payment may be made by cheque, credit card (Visa or Master Card), debit card or cash. Please make cheques payable to the City of Belleville. Any cheques returned from the bank are subject to a fee of $45.00 per cheque.
Class Cancellations and Inclement Weather
Class Cancellations and Inclement Weather: Recreation programs offered by the City of Belleville may be cancelled for a number of reasons; including low registration numbers, inclement weather, instructor illness, etc.
If the program you want is cancelled, due to low enrolment, you will be notified by telephone before the program start date. Please be sure to provide us with your home, cell, email, and work numbers at the time of registration.
A class missed (by the participant) cannot be made up at any other time or in any other session.
If a class is cancelled due to inclement weather, illness of an instructor, unavailability of facility, or an act of God, every attempt will be made to have the missed class made up. Visit the Quinte Sports & Wellness Centre website at www.qswc.ca for up to date information on program changes and cancellations or Follow us on Twitter @QSWC or like us on Facebook – Quinte Sports & Wellness Centre.
The Department reserves the right to change the time, location, instructor or fee for a program.
All Recreation programs offered by the City of Belleville are provided in an inclusive environment. Participants who wish to bring a support person for assistance are always welcome in any of our Recreation Programs. Financial assistance in the form of fee reductions is available for families and individuals that qualify. Please see our Fee Assistance Policy or call our office for more information.
Program Cancelled by Us – You will be notified just prior to your course start date if we cancel a program. You will have the option to switch to another program or receive a credit on your account that can be used for any future registrations. All refunds must be specifically requested.
If you withdraw from a program PRIOR to the start date (must be 24 hours prior to the start of the course) – A refund in the form of a credit will be placed on your account and is subject to a $15 administration fee.
If you wish to withdraw from a program AFTER the program has started – No refund or credit will be issued except for special circumstances. You will have the option of transferring to another program should space be available. The $15.00 administration fee is not charged for transfers.
If you withdraw from a program due to medical reasons – The refund will be issued on a pro-rates basis and the administration fee is waived.
Refunds will be issued in the form of a credit on your account unless a refund is specifically requested. All credits on account can be used towards future registrations. Refunds will be issued using the original payment method (except for cash). Debit/Credit payments will go back on the original card within 10-12 business days. Cheque payments will be refunded within 10-15 business days from clearing our system. In the event of multiple program withdrawals, the $15.00 administration fee will only be charged once per transaction, not per individual program withdrawn.
Fall 2018 & Winter 2019 Registration
Fall & Winter Recreation Programs:
City Taxpayers: August 20, 2018
Non-City Taxpayers: August 23, 2018
Fall & Winter Aquatics Programs:
City Taxpayers: August 27, 2018
Non-City Taxpayers: August 30, 2018